At apioro, we strive to provide our customers with high-quality food and cosmetic products. Due to the nature of our products, we have specific return and exchange guidelines to ensure your satisfaction while maintaining the highest standards of hygiene and safety.

Return Policy for Food Products

Due to health and safety regulations, we cannot accept returns or exchanges on food products once they have been opened or removed from their original packaging. However, we are committed to your satisfaction and will provide a replacement or refund under the following circumstances:

• If you receive a food product that is damaged, defective, or expired.
• If the product you received does not match your order.

If you believe there is an issue with your food product, please contact us within 7 days of receiving your order, providing your order number and a detailed description of the issue. We may request photographic evidence to assist in resolving the matter promptly. If eligible, we will issue a replacement or a refund to your original payment method.

Return Policy for Cosmetics

For hygiene and safety reasons, we are unable to accept returns or exchanges on any cosmetics or skincare products once they have been opened or used. However, we do offer a return or exchange under the following conditions:

• If the cosmetic product is damaged or defective upon arrival.
• If the product does not match the description on our website or your order details.

If you wish to return a cosmetic product for any of the above reasons, please contact us within 7 days of receiving your order, providing your order number and a detailed description of the issue. We may ask for photographic evidence to expedite the process. In the case of a valid return, a replacement or refund will be processed to your original payment method.

Non-Returnable Items

In addition to food and cosmetics, the following items cannot be returned or exchanged:

• Gift cards
• Sale or clearance items
• Items that have been used, opened, or damaged due to misuse

Return Process

If you need to initiate a return, please follow these steps:

1. Contact us at hello@apioro.com with your order number and the reason for the return.
2. We may request photos of the product to assess the issue.
3. Once the return is approved, we will provide instructions for returning the product (if applicable) and processing your refund or replacement.

Refunds

If your return is approved, we will process a refund to your original payment method. Please allow 7-10 business days for the refund to appear in your account. Depending on your payment provider, it may take additional time for the funds to be reflected.

Contact Us

If you have any questions or concerns regarding our return policy, please don't hesitate to contact us at hello@apioro.com. We are here to help and ensure your satisfaction with your apioro experience.

Thank you for shopping with apioro!